Your account and your data

For customers

Your account and your data

Household members: share the account with your family

Everyone who walks, drops off or books for the same dogs can have their own sign-in:

On the Account tab, find the Household members card (it appears once your household exists; the Dogs tab creates it).
The main account holder enters a family member's email and taps Add family member. They sign in with that email using the emailed link or 6-digit code: no password, nothing to accept.
They see the same dogs and bookings as you. The main account holder can remove members at any time (and can't be removed themselves).
Already have their own account? No problem: inviting them sends an invitation instead. They'll see it on their Account tab (and get an email): if they accept, they move into your household, and if they were the only person in theirs, their dogs and booking history come with them. Nothing moves without their say-so.

Everything else on the Account tab

The Account page is arranged into four views: Profile (who you're signed in as, your mobile number, Help & support, favourites, and Register as a provider if you don't sell on DogBookings yet), Household (your address and household members), Settings (site preferences) and Legal (data export, Terms, Privacy). Sign out stays at the bottom whichever view you're on.

Mobile number (Profile): the number a provider can call about a booking. Type it in and tap Save, or leave it empty to remove it. If you have not added one, a short prompt also appears on your Bookings screen; you can add a number there or tap Not now.

Your address (Household): keep your address and postcode current here. Your postcode then pre-fills every search automatically (you can always type a different one).
Favourite providers: everyone you've saved with the ♥ heart on a listing, with links to their live listings and a Remove button. Favourites sort first in your search results.
Site preferences: choose the app's appearance: Light (the default), Dark, or System (follow this device). The choice is remembered on the device.
Help & support: opens the same Help pages as the ? button in the header: searchable guides for customers and providers, and Still stuck? Message the team to contact DogBookings directly for anything that isn't about one booking (booking problems are fastest sorted by messaging the provider, or opening a dispute). The team replies by email, your messages with their replies stay listed on the contact page, and a red dot on the ? shows while a reply is waiting for you.
Sign out, and Export my data (GDPR) (Legal), which downloads everything we hold about you as a file.
Terms of service and Privacy policy: on the Account page's Legal view and the welcome screen, from the sign-in screen, and next to every listing's cancellation policy. You accept them when you create your account and each time you book.
If you also sell on DogBookings, you reach your provider console with the paw/briefcase toggle in the header, not from this page (see the Provider guide). Platform administrators reach the Admin console the same way, with the shield button.
Deleted dogs and documents are purged from our systems after 30 days.

Your account and your data

Household members: share the account with your family

Everyone who walks, drops off or books for the same dogs can have their own sign-in:

On the Account tab, find the Household members card (it appears once your household exists; the Dogs tab creates it).
The main account holder enters a family member's email and taps Add family member. They sign in with that email using the emailed link or 6-digit code: no password, nothing to accept.
They see the same dogs and bookings as you. The main account holder can remove members at any time (and can't be removed themselves).
Already have their own account? No problem: inviting them sends an invitation instead. They'll see it on their Account tab (and get an email): if they accept, they move into your household, and if they were the only person in theirs, their dogs and booking history come with them. Nothing moves without their say-so.

Everything else on the Account tab

Mobile number (Profile): the number a provider can call about a booking. Type it in and tap Save, or leave it empty to remove it. If you have not added one, a short prompt also appears on your Bookings screen; you can add a number there or tap Not now.

Your address (Household): keep your address and postcode current here. Your postcode then pre-fills every search automatically (you can always type a different one).
Favourite providers: everyone you've saved with the ♥ heart on a listing, with links to their live listings and a Remove button. Favourites sort first in your search results.
Site preferences: choose the app's appearance: Light (the default), Dark, or System (follow this device). The choice is remembered on the device.
Help & support: opens the same Help pages as the ? button in the header: searchable guides for customers and providers, and Still stuck? Message the team to contact DogBookings directly for anything that isn't about one booking (booking problems are fastest sorted by messaging the provider, or opening a dispute). The team replies by email, your messages with their replies stay listed on the contact page, and a red dot on the ? shows while a reply is waiting for you.
Sign out, and Export my data (GDPR) (Legal), which downloads everything we hold about you as a file.
Terms of service and Privacy policy: on the Account page's Legal view and the welcome screen, from the sign-in screen, and next to every listing's cancellation policy. You accept them when you create your account and each time you book.
If you also sell on DogBookings, you reach your provider console with the paw/briefcase toggle in the header, not from this page (see the Provider guide). Platform administrators reach the Admin console the same way, with the shield button.
Deleted dogs and documents are purged from our systems after 30 days.